GDPR
Updated: May 2022
Verveine Menthe / France Herboristerie undertakes that the collection and processing of your data, carried out from the site france-herboristerie.com comply with the Data Protection Act of 6/01/78 and the European Regulation 2016/679 of 27/04/2016 on the protection of personal data.
A - The commitments of Verveine Menthe / France Herboristerie
Careful of the protection of your personal data, Verveine Menthe / France Herboristerie committed to adopting regulatoryly compliant good practices and to be transparent to its customers.
B - The data collected by Verveine Menthe / France Herboristerie management of the commercial relationship
1. What data does Verveine Menthe / France Herboristerie collection?
The data that Verveine Menthe / France Herboristerie collection under commercial management are:
Processing - Data collected
Internet shopping management - Title, surname, first name, postal address, email address, telephone number (fixed and/or mobile), purchase data.
Send newsletters - Email address
Requests for information and customer complaints - Title, surname, first name, postal address, telephone number (fixed and/or mobile), e-mail addresses, purchase history, quantity, amount, delivery address, return of products, correspondence with the customer and any information necessary to respond to the requests of our customers.
The fields indicated by an asterisk on the collection forms are mandatory. Verveine Menthe / France Herboristerie will not be able to process your application if these fields are not completed.
2. Why Verveine Menthe / France Herboristerie collect your data?
Your data is subject to computer processing implemented by Verveine Menthe / France Herboristerie, based on your consent, allowing:
To identify you;
Manage your customer account;
Process your order (order management, delivery, invoice...);
Send you promotional offers that can be customized;
Addressing you with commercial prospecting (via newsletters);
Address all your questions/claims.
The data collected are also used in the prevention and fight against fraud, including credit card fraud. Verveine Menthe / France Herboristerie reserves the right to verify the personal data communicated when placing the order and to adopt all measures deemed necessary to verify the identity of the person whose bank account is debited, in order to avoid any fraudulent payment.
If no response from the customer, Verveine Menthe / France Herboristerie reserves the right to cancel the order placed by the customer.
3. Who are your data intended for?
Verveine Menthe / France Herboristerie undertakes never to sell or rent your data.
Only the services of Verveine Menthe / France Herboristerie and subcontractors authorized to process your data.
Services of Verveine Menthe / France Herboristerie only authorized services can have access to your data, including marketing, accounting, it and consumer information.
The subcontractors of Verveine Menthe / France Herboristerie : your personal data can be transmitted to external providers who process them on behalf of Verveine Menthe / France Herboristerie, according to its instructions in particular as part of the online payment.
4. How Verveine Menthe / France Herboristerie protect these data?
Verveine Menthe / France Herboristerie take all precautions in order to preserve the security and confidentiality of your data in order, in particular, to prevent their distortion, damage, disclosure and access by unauthorized third parties.
Data security:
All pages of the site france-herboristerie.com on which you are required to communicate personal data and transaction pages are secure and are in https.
Security of transactions:
For payment purposes, your bank details are processed on behalf of Verveine Menthe / France Herboristerie by a certified payment provider.
When you place an order for payment by credit card, the order-taking system redirects you to the payment provider system that collects your data and conducts various checks to avoid abuse and fraud. Payment data are stored on this provider's servers and are not transmitted to Verveine Menthe / France Herboristerie. This provider applies for permission to the bank and transmits to Verveine Menthe / France Herboristerie a transaction number that allows transactions up to the amount of the authorization.
Security of data transmitted to external providers
Verveine Menthe / France Herboristerie always select its external providers with the utmost vigilance and attach great importance to how your data are secured.
Thus, these providers act only on instructions from Verveine Menthe / France Herboristerie and at no time use your data for anything other than the performance of the services we entrust to them.
5. For how long Verveine Menthe / France Herboristerie keep your data?
Verveine Menthe / France Herboristerie ensure that your personal data is kept for a period not exceeding the period necessary for the purposes set out in this document or in accordance with the applicable law.
Data to establish proof of a right or contract, or kept in compliance with a legal obligation, shall be stored in accordance with the provisions in force.
6. Is Verveine Menthe / France Herboristerie is transferring your data outside the European Union?
Your personal data is processed and hosted on servers located in France.
7. What are your rights under the General Data Protection Regulation 2016/679?
In accordance with European rules on the protection of personal data, you have the right to access, rectify, oppose and delete personal data concerning you.
You may exercise your rights at any time by making a written request accompanied by proof of identity by electronic means at contact@france-herboristerie.com or by mail addressed to Verveine Menthe / France Herboristerie 5001 F RUE DE LA CORNE JACQUOT BOURNOT - ZI LE DURGEON - 70000 Noi dans les Vesoul
C - What is a cookie?
A cookie is information stored on an Internet user's hard drive by the server of the site he is visiting.
This information is sometimes stored on the computer in a simple text file that a server accesses to read and save information. They can be collected via cookies or other similar devices, such as "pixel tags". For the purposes of this policy, all these devices will be called "cookies".
You are free to choose, when you first log in, whether or not you want cookies to be stored on your hard drive.
1. What cookies are used on Verveine Menthe's website / France Herboristerie (france-herboristerie.com) and what are they for?
5 categories of cookies have been identified to make information on cookies as clear as possible in this policy:
Technical cookies: These cookies allow you to move around the website and use its features.
Functional cookies: These cookies allow us to store your preferences on the site. It can be to memorize your basket or save your login information to stay connected during your next visit. They aim to improve the operation of the site and simplify your customer journey
Audience measurement cookies: These cookies enable us to analyze your browsing experience and enable us to measure the audience of our website.
Social media cookies: These cookies allow you to share content on our website with other people or to communicate your consultation or opinion to others.
2. Can your data be collected by third parties?
Hearing measurement cookies
Verveine Menthe / France Herboristerie is likely to include cookies to compile statistics and measure audience and use of the site.
Social media cookies
Verveine Menthe / France Herboristerie is likely to include on the site, third-party computer applications, which allow you to share content from our site with other people or to make your consultation or opinion about content of the site known to others. This is particularly the case with the "Share", "Like" buttons from social networks such as Facebook, Twitter, etc.
These social networks can collect data about your browsing on the website of Verveine Menthe / France Herboristerie and associated with their personal data.
Verveine Menthe / France Herboristerie does not manage the data collected by these third parties. Verveine Menthe / France Herboristerie invites you to consult the privacy policies of these social networks in order to learn about the purposes of using the navigation information they can collect through these application buttons. These protection policies must in particular allow you to exercise your choices with these social networks, in particular by setting up your user accounts for each of these networks.
To know the privacy policy of the above-mentioned social networks click on the name of the social network of your choice:
Facebook: https://www.facebook.com/help/cookies
Twitter: https://twitter.com/privacy
Google +: http://support.google.com/chrome/bin/answer.py?hl=fr&answer=95647
Pinterest : http://fr.about.pinterest.com/privacy/
Instagram: https://help.instagram.com/519522125107875
The Internet user has the possibility, from the moment of access to the website, to give his consent (or not) to the use of these cookies when browsing. This consent is possible via a window that appears on the site. It allows him to accept cookies, refuse them, and access the GDPR in force on the site.
The Internet user can also disable cookies via the browser.
Most browsers automatically accept the installation of cookies unless you have changed their settings. By continuing your visit to the site of Verveine Menthe / France Herboristerie, you agree that cookies be installed in accordance with this policy. In case you do not want Verveine Menthe / France Herboristerie installing cookies on your computer, you can disable the installation of cookies in your browser. Some cookies as Verveine Menthe / France Herboristerie is required to install on your computer are essential to the proper functioning of the site, that is why, it is important that you note that your refusal to install cookies from france-herboristerie.com will cause browsing difficulties on the website. You will find all the information to disable cookies for each of the following browsers:
Google Chrome: https://support.google.com/chrome/answer/95647
Internet Explorer: http://windows.microsoft.com/fr-fr/windows7/block-enable-or-allow-cookies
MozillaFirefox: http://support.mozilla.org/fr/kb/Activer and disable cookies
Safari: http://support.apple.com/kb/HT1677?viewlocale=fr_FR&locale=fr_FR
Opera: http://www.opera.com/help/tutorials/security/cookies/
D - What is phishing?
1. What is phishing?
Phishing or phishing is a fraudulent technique designed to retrieve your personal data to usurp your identity and scam you.
An e-mail or a false website invites you under various pretexts to communicate your personal data.
2. How to recognize an email or a fraudulent website?
Fraudulent letters are generally not targeted and often written in approximate French. Most of the time the sender of the message is not visible or different from the domain of the organization to which it is supposed to belong. If the address of the hypertext link is also different, it is an additional index of fraud. To check this, just point your mouse to the link, without clicking on it, to see the address displayed at the bottom left of your browser.
3. What if you receive a fraudulent email?
In the event of receipt of a suspicious e-mail, please contact us at: contact@france-herboristerie.com
E - Data Protection Officer
Considering its nature and activity, Verveine Menthe / France Herboristerie is not subject to the appointment of a Data Protection Officer.
F - Verveine Menthe / France Herboristerie can it change the personal data and cookies policy?
Verveine Menthe / France Herboristerie may modify its personal data and cookies policy by publishing the updated version on its website. Verveine Menthe / France Herboristerie encourage you to visit this section frequently to keep you informed.