We invite you to read carefully the following general conditions of sale:

1. General:

The following clauses are brought to the attention of FRANCE HERBORISTIE's customers.

They determine the commercial relations that may exist between FRANCE HERBORISTRIE, seller of products catalogued on the website referenced www.france-herboristerie.com and the customers of this site. All this information is presented in French. The consumer declares that he has full legal capacity to undertake under these general conditions.

2. The supplier:

The supplier intends to identify himself with the customer: VERVEINE MENTHE, registered in the Trade Register of Vesoul in Haute-Saône, RCS Gray-Vesoul with as head office VERVEINE MENTHE - 5001 F rue de la Corne Jacquot Bournot ZI LE DURGEON 7000 Noidans les Vesoul, et pour Gerant Monsieur Jean-Charles PINOT : 03 84 76 34 06 - E-mail : info.franceherboristerie@gmail.com. The purpose of these general conditions is to define the rights and obligations of the parties in connection with the online sale of goods and services offered by FRANCE HERBORISTRIE to the consumer.

SIRET : 82347031500016

3. Ordering:

Any order placed on this site implies the customer's full acceptance of the following conditions. The general terms and conditions of sale constitute the full rights and obligations of the parties, and no other conditions may be incorporated into them.

This contract is formed by its general conditions of sale and, in descending order of legal values, the purchase order.

The supplier "FRANCE HERBORISTRY" informs the customer of all the essential characteristics of the goods offered and delivered. These characteristics appear in each of the product sheets. Generally speaking, these characteristics relate to the dimensions, weights, quantities, colours, components of the goods offered.

Orders placed through the e-commerce service, if in service, "france-herboristerie.com" engage the customer upon validation by pressing the "CONFIRMER ORDER" button on the order form.

Automatic recording systems used by france-herboristerie.com are considered as evidence (law of 13 march 2000 on electronic signature), the nature, content and date of the order. Clicking on the 'CONFIRMER ORDER' button means both that you purchase the property presented and that you agree to these Terms and Conditions. Any order implies acceptance of these terms and conditions of sale.

In the event that one or more items are not available under the conditions defined by the service, FRANCE HERBORISTRIE will contact you by telephone or e-mail to follow your instructions before any validation of your order. FRANCE HERBORISTRIE reserves the right to refuse any order from a customer with whom a dispute exists.

The consumer acknowledges that the photographs representing the product on the website france-herboristerie.com are only indicative. Changes in perception may occur as a result of photo processing.

4. Delivery:

The consumer is aware that the property will be delivered to him within 30 days of receipt of the rule by parcel-postal Frequency Case sent upon receipt of the settlement.

Except in cases of force majeure, in the event of delay in delivery, the consumer may terminate the contract by registered letter if, after a first preliminary order also notified by registered letter, France HERBORISTRY was not able to proceed with the delivery. The contract will be resolved upon receipt of the termination letter, unless France HERBORISTRYE has been able to perform in the meantime.

We deliver to the address indicated on your order form, The information stated by the buyer, when taking the order binds this one: in case of error in the wording of the contact details of the recipient, FRANCE HERBORISTRIE cannot be held responsible for the impossibility in which it might be possible to deliver the product.

Failure to receive or withdraw the products may in no way be considered as an implicit exercise of your right of withdrawal. In case of dispute at the time of receipt of your parcel, make reservations to La Poste.

This dispute must be declared within 48 hours of service www.france-herboristerie.com by E-Mail: info.franceherboristerie@gmail.com. FRANCE HERBORISTRY undertakes to claim from La poste all disputes. A Post Office investigation may last up to 21 working days from the date of its opening. If during this period the product is found, it will be returned immediately to your home. If, on the other hand, the product is not found at the end of the 21-day investigation period, the Post Office considers the package to be lost. Only after this period can we send you a replacement product at our expense.

If the product(s) ordered were no longer available at that time, we would refund you the amount of the product(s) affected by the carrier's loss.

Any anomalies concerning the delivery (garrie, product missing from the delivery note, damaged parcels, broken products...) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature.

In the case of a shipment made by La Poste, if the parcel arrives open or damaged (in particular with the presence of the yellow scotch "La Poste") it is essential that the customer have the post office or post office on which he depends to establish a "identification of spoliation" (constat 170) so that FRANCE HERBORISTIE can open an investigation and compensation procedure.

5. Change of order:

The customer can modify or cancel his order online on the site www.france-herboristerie.com using the contact service by email, or by telephone at 03 84 76 34 06.

Its acceptance may not be called into question, except in accordance with Article 6.

6. Withdrawal:

In application of the provisions of articles L.121-21 et seq. of the Consumer Code, following their online order, the customer has a period of 14 working days from the delivery date to exercise a right of withdrawal.If the period expires on a Saturday, Sunday, public holiday or non-working day, this period is extended until the next working day.

To exercise your right of withdrawal, please follow the steps below:

1. Print the form: Request for withdrawal

2. Fill out the form and sign

3. Post and return the form to the following address or by e-mail: info.franceherboristerie@gmail.com or VERVEINE MENTHE - 5001 F rue de la Corne Jacquot Bournot ZI LE DURGEON 7000 Noisy in Vesoul

4. Upon receipt of your request, the customer service will contact you to arrange the return of the Products.

5. Following contact with the customer service, return the package containing the Products to the following address: VERVEINE MENTHE - 5001 F rue de la Corne Jacquot Bournot ZI LE DURGEON 70000 Noisy in Vesoul

The refund will be made via the means of payment used at the time of purchase and will be made as soon as possible after receipt of the returned Product(s) and no later than 14 days after receipt(s).

FRANCE HERBORISTRIE will reimburse the customer for all the sums paid including delivery costs according to the method of delivery chosen by France HERBORISTRIE. France HERBORISTRY is not obliged to reimburse the additional costs if the consumer chooses a more expensive method of delivery.

The refund can only be made if the Product is returned in perfect condition, in its original packaging, accompanied by all its accessories, documentation and the original purchase invoice. Products used, incomplete, damaged, damaged or inextricably mixed with other products cannot be reimbursed.

Only the customer who has placed an order is able to exercise this right of withdrawal. In case of delivery to a different person, this right cannot be exercised by the recipient of the order.

7. Price:

Our indicated rates are expressed in Euros TTC. VAT is deducted on your order form.

The shipping charges charged correspond to the actual fee calculated on the site: Frequency Business ensuring delivery.

We charge on the basis of the rate displayed at the time of your order.

8. Payment:

The customer chooses the means of payment from those offered on his order form:

by credit card, bank cheque, money order or bank transfer.

Packages are sent after payment of the order is received by the customer.

Payment by credit card is accepted only for members of the European Community and Switzerland. For members of other countries, an international bank-to-bank bank transfer is required.

9. Liability / Claims:

FRANCE HERBORISTRIE is responsible for the content of the offer france-herboristerie.com, related commitments, the order, logistics and delivery service.

10. Proof of transactions:

Data recorded by the service france-herboristerie.com constitute proof of all commercial transactions made by FRANCE HERBORISTERIE to its customers.

11. Right of access to files and unlocking

For the smooth running of the order, the nominative data collected will be processed computerically, the consumer acknowledges being aware of it. In accordance with the Law of 6 January 1978 on computer science, files and freedoms, the information requested of you is necessary for order processing and delivery. The customer has the right to access and rectification of his personal data and to object. This computer processing is reported to CNIL. In order to exercise one of these rights, the customer must contact info.franceherboristerie@gmail.com.

It is recalled that the customer has the right to register on the opposition list by accessing the following website:. . http://www.bloctel.gouv.fr/

12. Dispute:

In the event that a dispute arises from this contractual relationship, the parties undertake, before any legal action, to seek an amicable solution. Any claims must be addressed to the service france-herboristerie.com to Email address: info.franceherboristerie@gmail.com .The parties agree that this contract is subject to French law.

13. Reminder of legal guarantees

Article L. 211-4 of the Consumer Code

The seller is required to deliver goods in accordance with the contract and is responsible for defects in conformity that exist at the time of issue. It shall also respond to non-conformity resulting from the packaging, assembly instructions or installation where the packaging has been placed at its charge by the contract or has been carried out under its responsibility.

Article L. 211-5 of the Consumer Code:

To comply with the contract, the property must:

1° - Being suitable for the usual intended use of a similar property and, if applicable:

  • correspond to the description given by the seller and possess the qualities which he has presented to the buyer in the form of a sample or model

  • present the qualifications that a buyer may legitimately expect with regard to public statements made by the seller, the producer or his representative, in particular in advertising or labelling

2° - Or have the characteristics defined by mutual agreement of the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and accepted by the seller.

Article L. 211-12 of the Consumer Code

The action resulting from the failure to comply is prescribed by two years from the issuance of the property.

Article 1641 of the Civil Code

The seller is bound by the guarantee because of the hidden defects of the thing sold which make it unfit for the use to which it is intended, or which so diminish such use, that the buyer would not have acquired it, or would have given it only a lesser price, had he known them.

Article 1648, paragraph 1, of the Civil Code

The action resulting from the defects shall be brought by the purchaser within two years of the discovery of the defect.

14. Mediation

In accordance with Article L. 612-1 of the Consumer Code, within one year of its written complaint, the consumer, subject to Article L.152-2 of the Consumer Code, shall be entitled to submit an application for amicable resolution by mediation to the consumer

SAS Mediation Solution
222 way of the sheepfold 01800 Saint John of Niost
site: https://www.sasmediationsolution-conso.fr,
email : contact@sasmediationsolution-conso.fr